This policy explains how deposits, cancellations, and refunds are handled for Shopify development, WordPress development, custom website development, and ongoing support services provided by Webmicron. It forms part of our Terms & Conditions.
Deposits & Advance Payments
Most projects require an advance payment before work begins. This deposit reserves your project in our schedule and covers initial planning, design, and setup work, which starts as soon as the deposit is received.
Cancellation by the Client
- If you cancel before any work has started, the advance payment is refunded in full, less any payment processing fees already incurred.
- If you cancel after work has begun, you will be refunded for any milestone not yet started, minus the value of work already completed and any costs already committed on your behalf (such as premium themes, apps, or licences purchased for your project).
- If you cancel after a project is fully delivered and approved, no refund applies, as the agreed deliverable has been provided.
Cancellation by Webmicron
In the rare case that we are unable to complete a project we have accepted, you will receive a full refund for any portion of work not yet delivered.
Refund Eligibility
Refund requests are assessed individually based on how much of the agreed scope has been delivered. We aim to resolve every refund request fairly and communicate our decision within 7 business days of the request.
Non-Refundable Items
- Third-party costs already spent on your behalf, such as domain registration, premium themes, plugins, or paid apps;
- Work already completed and delivered, including design drafts, custom code, and content already provided;
- Rush or priority fees paid to accelerate a delivery timeline.
Ongoing & Retainer Services
Maintenance and support retainers are billed in advance for each period. You may cancel a retainer at any time for the following billing cycle; the current, already-paid period is not refunded but continues to be honoured through its end date.
How to Request a Refund
To request a refund or discuss a cancellation, email us at contact@webmicron.com with your project details and invoice reference. We will review your request and respond with next steps.
Contact Us
For any billing or cancellation question, contact us via contact@webmicron.com, call 0305 9020335, or visit our contact page.